Frequently asked questions
What guests ask us most about reservations and stays.
What time are check-in and check-out?
Check-in is from 3:00 pm and check-out is by 12:00 noon.
Can I cancel free of charge?
With Flexible and Standard rates you can cancel free of charge up to 72 hours before arrival, or 14 days before in high and AAA seasons. After that, the first night is charged. Non-refundable and promotional rates allow no refunds or date changes.
When do I pay for my stay?
With Flexible and Standard rates you leave a card as a guarantee and pay on arrival. Non-refundable and promotional rates, and all high- and AAA-season reservations, are paid in full at booking.
Do rates include taxes?
No, unless stated otherwise. 16% VAT and 5% lodging tax are added, and the total including taxes is shown before you confirm your reservation.
Can I get an invoice?
Yes. Request your Mexican tax invoice (factura) within the month of your stay.
Do you allow pets?
Pets are not allowed. Write to us before booking to ask about possible exceptions.
Is there parking?
Yes, we have private, secure parking spaces for guests only.
Does the hotel have an elevator?
Yes, the elevator gives access to every floor.
How close is the beach?
Aurelia is right on Melaque beach, on Valentín Gómez Farías street.
What is the nearest airport?
Manzanillo-Costalegre International Airport (ZLO), 20 kilometers away, about 25 minutes by car.
Can I smoke?
Smoking is not allowed inside the rooms. A deep-cleaning fee of MXN 2,500 applies if this rule is broken.
What are your front desk hours?
The front desk is open from 7:00 am to 10:00 pm, and you can also reach us on WhatsApp at +52 33 1129 6816.
What is the best way to book?
Directly on this website, in the Book section, or by messaging us on WhatsApp.
What are your seasons?
We have three seasons: low, high and AAA. AAA season runs from December 25 to the first working Monday of January, plus Holy Week and Easter. High season includes winter (December to March), summer holidays and long weekends.
Are there lifeguards at the pool or on the beach?
No. Using the pool and swimming in the sea are at your own risk, and minors must always be supervised by an adult.
The full conditions are in our hotel policies.